Hawaiian Airlines welcomes guests and their trained service animals aboard their aircrafts. The airline adheres to the rules and regulations for service animals and emotional support animals set forth by the U.S. Department of Transportation. Whether you’re flying with Hawaiian Airlines or another carrier, Dogs on Planes encourages all travelers with service animals to familiarize themselves with basic rights and responsibilities.
Hawaiian Airlines has its own set of service and emotional support animal policies that passengers should understand.
Hawaiian Airlines Service Animal Policy
Trained service animal may accompany a guest within the cabin if they meet the conditions of acceptance. Owners must provide credible verbal assurance that the animal is trained. They should also present a harness, tags, identification cards, or other written documentation. If a flight is longer than 8 hours, Hawaiian Airlines has the right to require that the passenger provide documentation that the animal will not need to relieve itself or that it can do so without posing a health or sanitation issue.
The airline must be notified about the service/support animal at least 48 hours before the flight. These animals can accompany the passenger in the cabin. The airline does not charge to transport service and support animals. For more information, as well as information about the State of Hawaii’s service animal policy, review the airline’s Contract of Carriage Rule 20.
Hawaiian Airlines Emotional Support Animal Policy
Hawaiian Airlines defines emotional support and psychiatric service animals as: animals that provide comfort, affection, and companionship to aid in emotional and/or psychiatric therapy. Owners must provide current documentation on the letterhead of a licensed mental health professional or medical doctor who is treating them for the condition. The documentation must state the following:
- The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV).
- The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination.
- The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care.
- The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
Instead of professional letterhead, passengers may also use the airline’s Emotional Support Service Animal Form which is part of the Hawaiian Airlines pet policy.
As with service animals, the airline must be notified about the service/support animal at least 48 hours before the flight. These animals can accompany the passenger in the cabin. The airline does not charge to transport service and support animals. For more information about the airline’s service animal policies, review the airline’s Contract of Carriage Rule 20.
What Types of Service Animals are Prohibited?
Hawaiian Airlines does not accept, under any circumstances, certain unusual animals. This includes:
- Rodents (guinea pigs, mice, rats, &c)
- Live fish
Service Animals and Prohibited Behavior
Support and service animals may not be permitted onboard if they display threatening behavior that is not successfully mitigated. This includes growling, snarling, lunging, or attempting to bite people. He may also be refused entrance if the animal causes a significant disruption in cabin service.
Learn About Pet Travel with Hawaiian Airlines