Hawaiian Airlines welcomes guests and their trained service animals aboard their aircrafts. The airline adheres to the rules and regulations for service animals set forth by the U.S. Department of Transportation. Whether you’re flying with Hawaiian Airlines or another carrier, Dogs on Planes encourages all travelers with service animals to familiarize themselves with basic rights and responsibilities.
Hawaiian Airlines has its own set of service animal policies that passengers should understand. Please read the Hawaiian Airlines pet policy for more information.
Hawaiian Airlines Service Animal Policy
Trained service animal may accompany a guest within the cabin if they meet the conditions of acceptance. Owners must provide credible verbal assurance that the animal is trained. They should also present a harness, tags, identification cards, or other written documentation. If a flight is longer than 8 hours, Hawaiian Airlines has the right to require that the passenger provide documentation that the animal will not need to relieve itself or that it can do so without posing a health or sanitation issue.
The airline must be notified about the service animal at least 48 hours before the flight. These animals can accompany the passenger in the cabin. The airline does not charge to transport service and support animals. For more information, as well as information about the State of Hawaii’s service animal policy, review the airline’s Contract of Carriage Rule 20.
In accordance with the U.S. Department of Transportations updated regulations, Hawaiian Airlines will no longer accept emotional support animals as service animals.
What Types of Service Animals are Prohibited?
Hawaiian Airlines does not accept, under any circumstances, certain unusual animals. This includes:
- Rodents (guinea pigs, mice, rats, &c)
- Live fish
Service Animals and Prohibited Behavior
Support and service animals may not be permitted onboard if they display threatening behavior that is not successfully mitigated. This includes growling, snarling, lunging, or attempting to bite people. He may also be refused entrance if the animal causes a significant disruption in cabin service.