jetBlue accepts service animals traveling with qualified individuals with a disability. The airline adheres to the rules and regulations for service and support animals as set forth by the U.S. Department of Transportation. If you are flying with a service animal, Dogs on Planes encourages you to become familiar with your basic rights and responsibilities. 

Within the parameters of these federal regulations, jetBlue Airways has its own set of service animal policies that passengers should be aware of.   


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jetBlue Service Animal Policy
jetBlue service animal policy defines these animals as having been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc. jetBlue will only accept service animals who are providing necessary assistance to the individual who is traveling. The airline recommends reserving space in advance by calling 800-538-2583. 

When on the plane, service animals may not obstruct an aisle or any other area used for an emergency evacuation. They should generally remain on the floor, but if he is small and well-behaved, he may be permitted to sit in your lap during all stages of the flight. Service animals in training are not accepted, and these animals may not occupy a seat. jetBlue will provide assistance to and from airport animal relief areas for customers. The airline will also accept a crate/travel kennel for larger service animals as an essential supply at no additional charge.  

Your service animal should have identifiers such as identification cards, other written documentation, presence of harness, tags, or “the credible verbal assurances of a qualified individual with a disability using the animal.” Documentation is only required if the customer’s verbal assurance is not credible.  

 

Learn About Pet Travel with jetBlue Airways 

  

jetBlue Airways Emotional Support Animal Policy
The U.S. Department of Transportation ruled that emotional support animals can no longer travel in the same capacity as service animals. jetBlue allows emotional support animals to travel as pets in the cabin. Many airlines require emotional support animals to ride in the cargo hold, but jetBlue only allows pets to travel in the cabin.

 

What Types of Service Animals are Prohibited?
jetBlue does not accept “unusual animals” on their flights even if they are considered service animals. This includes snakes, other reptiles, ferrets, rodents, and spiders.