jetBlue accepts service animals traveling with qualified individuals with a disability. The airline adheres to the rules and regulations for service and support animals as set forth by the U.S. Department of Transportation. If you are flying with a service animal, Dogs on Planes encourages you to become familiar with your basic rights and responsibilities. 

Within the parameters of these federal regulations, jetBlue Airways has its own set of service animal policies that passengers should be aware of.   



jetBlue Service Animal Policy
jetBlue service animal policy defines these animals as having been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc. jetBlue will only accept service animals who are providing necessary assistance to the individual who is traveling. The airline recommends reserving space in advance by calling 800-538-2583. 

When on the plane, service animals may not obstruct an aisle or any other area used for an emergency evacuation. They should generally remain on the floor, but if he is small and well-behaved, he may be permitted to sit in your lap during all stages of the flight. Service animals in training are not accepted, and these animals may not occupy a seat. jetBlue will provide assistance to and from airport animal relief areas for customers. The airline will also accept a crate/travel kennel for larger service animals as an essential supply at no additional charge.  

Your service animal should have identifiers such as identification cards, other written documentation, presence of harness, tags, or “the credible verbal assurances of a qualified individual with a disability using the animal.” Documentation is only required if the customer’s verbal assurance is not credible.  


Learn About Pet Travel with jetBlue Airways 


jetBlue Airways Emotional Support Animal Policy
At jetBlue, emotional support animals can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function. However, the animal must be trained to behave appropriately in a public setting. These animals require current documentation (not more than one year old) on letterhead or prescription from a licensed mental health professional or physician. This note must state the following: 

  • The customer has a mental health-related disability. 
  • The animal accompanying the customer is necessary to the customer’s mental health or treatment. 
  • The number and type of animal(s). 
  • The individual providing the assessment of the customer is a licensed mental health professional or physician and the customer is under his or her professional care. 
  • The type of license, issue date, and the state or other jurisdiction in which it was issued. (The health professional’s license number may be used in lieu of this information.)  

This notice may be given in an electronic document, but easily-editable formats. (Word documents will not be accepted.)  


What Types of Service Animals are Prohibited?
jetBlue does not accept “unusual animals” on their flights even if they exist as service or emotional support animals. This includes snakes, other reptiles, ferrets, rodents, and spiders.