Service animals and emotional support animals are exempt from certain animal policies and travel requirements including the pet fare. On the plane, these service animals may travel in the passenger’s lap or on the floor. Passengers may also opt to put their service animal in a carrier. The animal may not obstruct the aisle or emergency evacuation route. You can help the airline better accommodate your needs by filling out an accessibility request form 

The Americans with Disabilities Act (ADA) also explicitly exempts service animals and their owners from certain types of inquiries and documentation requirements. Know about all the rights and responsibilities of service animals and passengers with disabilities.  



Sun Country Airlines Service Animal Policy
However, there are still some travel restrictions that apply to service animals. The most common one that Sun Country Airlines passengers need to know about is Hawaii. To avoid quarantine for your service animal, be prepared for these additional travel requirements issued by the State of Hawaii. You may also need to provide documentation when traveling internationally as required by that country or territory to avoid delays or animal quarantine. 

No matter the flight destination, the service animal must also be well-behaved and in reasonable health. If the animal becomes aggressive without provocation or otherwise endangers the safety of fellow passengers, airport staff, or airline employees, the animal may be prohibited from flying.  


Sun Country Airlines Emotional Support Animal Policy
Most of these same Sun Country service animal policies apply to emotional support animals. However, when traveling with an emotional support animal, you’ll need to submit an accessibility request form as well as additional documentation. This documentation must provide the licensing information of the doctor or mental health professional from whom you’re receiving care. It must also state that you have a psychiatric condition listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM) and that the emotional support animal is needed to accommodate air travel or activities at the destination.  


What Types of Service Animals are Prohibited?
Improperly cleaned, foul-smelling, and/or exotic animals are prohibited as well as: 

  • Hedgehogs 
  • Ferrets 
  • Insects 
  • Rodents 
  • Snakes 
  • Spiders 
  • Sugar gliders 
  • Reptiles 
  • Non-household birds (farm poultry, waterfowl, game bird, and birds of prey) 


Other Types of Pet and Animal Travel with Sun Country Airlines